Patient Portal

Instructions to Access In & Out Urgent Care’s Results Portal

IMPORTANT***This is best done on a desktop computer***

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You have had a lab test performed today that will be sent to an outside facility.Results may take up to 1 week to return. If your results are NORMAL, they will beSENT DIRECTLY VIA OUR ELECTRONIC PATIENT PORTAL as long as wehave a current email address on file. If there is ANYTHING about your results thatneeds to be discussed directly with you, you will receive a PHONE CALL from ourclinic. Please call us in 7 days if you have not received results via phone or if you areunable to access the portal. At that time, we can assist you in obtaining your results.

1. If you have previously set up an online portal with us, wait for an email fromno-reply@healthdataexchange.com indicating that you have results available or godirectly to the portal at web.healthdataexchange.com. Check your spam/junk mail if you are not seeing it in your email. Log in to your account with your existingusername and password. Move to step 3 below.*If you have NEVER SET UP an online portal with us, you will receive an email from no-reply@healthdataexchange.com asking you to create your secure patient portal. You will need to click on the link at the bottom that says “Click here” to verify your new account.

2. Register your account. The username will default to your email address, or you may change it if you would like. Please enter your birth date (or the patient’s birth date if you are the parent/guardian of a minor) and choose a password. Then hit “Create” at the bottom.

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3. This should take you to a screen that says “My Account.” At the top left on thebanner next to My Account, there will be the word “Inbox” – click on “Inbox”. Thiswill take you to your results list.

4. Click on the line with the results you are wanting to open. There will be a paperclip icon to show there is an attachment. This will expand the results below it and will show a DOWNLOAD link. Click on the word download. This will pull up yourresults in a viewable and printable form. Again, this is best viewed and printed from a desktop computer if you have one.

5. Please call the clinic where you were seen if you have any issues accessing theportal or to reset your account, or you are always welcome to come in to pick up apaper copy of your results.

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