First, I have never used Shopify and had to create a login to respond to this, nor has the company I work for. I handle all UPS invoices at my office, and I am the only one that has the account and login information. I noticed on a bill last month that there were some weird shipments that weren’t mine and had weird addresses, and I had seen some other weird charges previously on bills but the first bills didn’t have the addresses listed. This year I had started to keep thorough track of my shipments, dates, addresses, box size, cost, and weights. These weird charges didn’t match up to any of my notes and they weren’t in my shipping history with UPS when I was logged in. The shipments also listed the address from as our old address, which we moved from 5 years ago. I called last month and had them remove all of the random charges, some from as far back as a December 2022 bill. We get several bills a month, and there were random charges on several of them. That agent accused me of giving out my login, no absolutely not. I’m also the only person with our login information, which only I have access to it. She went ahead and credited the charges on the invoices.
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We have since received two more invoices with new weird charges. Called again today, they waived them again but again accused me of giving out my login info. I explained to the person no, and no they don’t show up on our shipping history so they weren’t done online. She said they weren’t but whoever did the shipment didn’t upload the info at the end. I had to explain her that’s not how it works when you login and place a shipment, it uploads automatically when it gives you the label. This person at least sent this over to the fraud department for it to be reviewed.
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I was able to search the tracking numbers in the general system and they still had the shipping process that listed where the package was dropped off to be sent. These packages were sent from across the US, over 1700 miles from where I am.
I am posting this to say this is 100% UPS’s fault, not Shopify.
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