Telehealth Amendment (Effective November 12, 2023), this amendment adds telehealth as a permanent service delivery option for the following waiver services: Case Management; Community Transition Service; Comprehensive Care Management; Family/Caregiver Training; and Transitional Case Management.
Expired Amendments
Home and Community-Based Alternatives Waiver Expired Amendments
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HCBA Waiver Agencies
Most service areas are identified by county and include all of the zip codes within the county. However, individuals residing in Los Angeles and Orange Counties should refer to the links below to identify the Waiver Agency that covers their zip code.
Recent Change in Waiver Agency County Assignments:
Several counties have new Waiver Agency Assignments as of mid-2024. Alpine, Inyo, Marin, Mono, Napa, Inyo, San Francisco and San Mateo have new Wavier Agency Assignments. Additionally starting 2025 Imperial County will also have a new assignment. Please see the chart below for current assignments.
All impacted Waiver Agencies have been working closely together in coordination with ISCD to assure these transfers do not affect the quality of care of current beneficiaries and applicants. Furthermore, any new applications received from San Francisco and San Mateo counties shall be submitted to the newly assigned Waiver Agency.
Waiver Agency
Service Area
Access TLC
Santa Barbara County, and sections of Los Angeles and Orange Counties
(service area defined by zip codes)
Centers for Elders’ Independence
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Alameda and Contra Costa Counties
Home Health Care Management
Butte, Colusa, Del Norte, El Dorado, Glenn, Humboldt, Lake, Lassen, Marin, Mendocino, Modoc, Napa, Nevada, Placer, Plumas, Sacramento, San Francisco, San Joaquin, Shasta, Sierra, Siskiyou, Solano, Sutter, Tehama, Trinity, Yolo, and Yuba Counties
Institute on Aging
Riverside and San Bernardino Counties
Libertana Home Health
Alpine, Amador, Calaveras, Fresno, Inyo, Kern, Kings, Madera, Mariposa, Merced, Mono, Monterey, San Benito, San Luis Obispo, San Mateo, Santa Clara, Santa Cruz, Stanislaus, Tulare, Tuolumne and sections of Los Angeles and Orange Counties
(service area defined by zip codes)
Partners in Care
Sections of Los Angeles County
(service area defined by zip codes)
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San Ysidro Health
San Diego County
Sonoma County Human Services Department
Sonoma County
Ventura County Agency on Aging
Ventura County
Participant Enrollment Information
How to submit an application for the HCBA Waiver:
- Refer to the table above to see which Waiver Agency serves your county/zip code. Click on the Waiver Agency name to be directed to their webpage
- Contact the Waiver Agency to request an application
- Complete the application and submit it to the Waiver Agency
HCBA Grievances
If you are dissatisfied with your HCBA Care Management Team, or the HCBA services you receive, you may submit a grievance in the following ways:
- Grievances regarding the quality or receipt of HCBA services must be submitted to your Waiver Agency via email, mail, or telephone. Your Waiver Agency’s contact information can be found linked in the “HCBA Waiver Agencies” section above.
- If you reside in: Alpine, Imperial, Inyo, Marin, Mendocino, Mono, or Napa counties, your grievance must be submitted to DHCS via email at: ISCDCompliance@dhcs.ca.gov.
- Grievances regarding the coordination of care by your Waiver Agency must be submitted to DHCS via email at: ISCDCompliance@dhcs.ca.gov.
- Grievances regarding your Congregate Living Health Facility must be submitted to DHCS via email at: ISCDCompliance@dhcs.ca.gov.
For more information about HCBA grievances, please review the HCBA Grievance Fact Sheet, here.
For more information about HCBS grievances and Hearings, please reference the website Home-and-Community-Based-Services-(HCBS)-Grievance-and-Hearings.
Other Participant Enrollment Information and Documents
Additional Resources
- HCBS-DD VS. HCBA Waiver Comparison Flier
- HCBA PL #24-002 Telehealth Policy
- 2018-2021 HCBA Waiver Agency Agreement
- HCBA Waiver Agency TAR Submission Contacts
- HCBA Policy Letters
- 1915(c) Home and Community-Based Services Waivers
- List of Congregate Living Health Facilities
- List of Pediatric Day Health Centers
- COVID-19 Information for Providers & Partners
Waiver Personal Care Services Resources
- HCBA PL #22-001 Waiver Personal Care Services (WPCS) Workweek Overtime Exemption Request
- In-Home Support Services Program
- Personal Care Services Overtime
- Waiver Personal Care Services (WPCS) Frequently Asked Questions
- WPCS Training I WPCS Training Audio Transcription
Contact Us
Waiver participants and providers, please email your comments and questions regarding the HCBA Waiver to: HCBAlternatives@dhcs.ca.gov or call toll-free (833) 388-4551.
WPCS participants and providers can call the WPCS Hotline (916) 552-9214.
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This post was last modified on December 15, 2024 3:16 pm