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Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. Discrimination is against the law. Humana and its subsidiaries comply with applicable Federal Civil Rights laws. If you believe that you have been discriminated against by Humana or its subsidiaries, there are ways to get help.
- You may file a complaint, also known as a grievance: Discrimination Grievances, P.O. Box 14618, Lexington, KY 40512-4618 If you need help filing a grievance, call 877-856-5702 or if you use a TTY, call 711.
- You can also file a civil rights complaint with the:
- Ohio Department of Medicaid (ODM), Office of Civil Rights by emailing ODM_EEO_EmployeeRelations@medicaid.ohio.gov, faxing 614-644-1434, or sending by mail to P.O. Box 182709, Columbus, Ohio 43218-2709, or
- The U.S. Department of Health and Human Services, Office for Civil Rights electronically through their Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail at 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201, 800-368-1019, 800-537-7697 (TDD). Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html .
Auxiliary aids and services, free of charge, are available to you. 877-856-5702 (TTY: 711)
Humana provides free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.
Humana Healthy Horizons in Ohio – Multi-Language Interpreter Services and formats (English), PDF (opens in new window)
Humana Healthy Horizons in Ohio – Multi-Language Interpreter Services and formats (Spanish), PDF (opens in new window)
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Humana Healthy Horizons in Ohio is a Medicaid product of Humana Health Plan of Ohio, Inc.
Language assistance services, free of charge, are available to you. 877-856-5702 (TTY: 711).
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